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Terms of business

Delivery Policy

Rocburn Limited send goods using a variety of carriers depending on the size weight and speed of delivery.

Return / Refund / Cancellation Policy

Damaged Goods

On receipt of your order please check goods for any damage or sign for the goods ‘unchecked’ to enable us to process a claim with our carrier. If you have received goods damaged, please notify us within 3 days of receipt of your order.

Short Deliveries

On receipt of your order please check for any shortages and notify us within 5 days. Claims outside this period cannot be accepted.

Incorrect Goods

Should you receive incorrect goods on your order please notify us within 5 days and we will arrange to collect and re-delivery the correct goods to you or offer a full refund.


Should you wish to cancel your order prior to dispatch please notify us by telephone as soon as possible. If goods have already left us, please return the goods to us on receipt and we will give you a refund excluding carriage costs incurred by ourselves.

Returns – Standard Stock Items

Before you place your order, you should ensure that you read our guide 'Choosing the right lift for your project' to ensure you get the correct item for your project, but should you wish to return goods which are standard stock items where there is no fault, please ensure you:

Returns – Special Stock Items

Should we source special stock items for you, we may not be able to accept the return of the stock if the goods are as requested by yourselves and not incorrectly supplied by ourselves.

To discuss the terms of a special stock refund please contact us on sales@rocburn.com as the item may be subject to a re-stocking charge which will vary depending on the product supplied.


If you are due a refund on your purchase, we typically action this the same day the the goods are received by us.  The exact timing on when you receive the refund will depend on the banks involved, but typically this will be 3-5 business days.

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Rocburn Limited

Unit 5 Sutton Park, Sutton Road, Southend-on-Sea, SS2 5NX

01702 826 267